Feel free to reach out. Our team is happy to assist you quickly.
THE BRUSH DOESN'T HEAT UP? This is a safety feature that keeps your hands and scalp from getting burned. The brush will heat up inside and be cool to the touch on the outside.
Please let it warm up for 1-3 minutes prior to use for best results.
Shipping Times: 6-12 Business days. Due to the pandemic situation, delays of a few days may occur. Thank you for your patience!
More White Lights = Higher Level
If your hair doesn't straighten properly, please try a higher setting or grab less hair at a time.
Make sure to grab the hair strand firmly at the end when straightening. Don't straighten too slowly, and please don't rush it for optimal results. Repeat the process if needed.
*For questions about an existing order, please provide your order address so we can offer faster support.